AKUVOX Tech Support (Williamsburg)
Visiting Guidelines
Same day visits are frowned upon.
Please provide at least 24 Hours' notice before going in person to Tech Support.
A. Email support@BLVS.com with the TIME and DATE you'd like to stop by.
Along with any details you think necessary about your issue.
B. Tell your sales representative when you'd like to stop by (TIME/DATE).
Allow them to schedule your appointment for you.
Upon Arrival, Customer should have ready:
- Product details/Physical product with issues
- Personal Laptop/Access to the Internet
- Company Name
- Sales Order/Reference Number
Contacting Tech Support:
To Reach Akuvox Tech Support
A. Call (718) 298-4031
For Akuvox Support - Press 1
For Surveillance Support - Press 2
Once in the Queue - Press 2 to Enter the CALL BACK Queue
*Its highly recommended to Enter the CALL BACK Queue***
A Tech Support Associate will be certain to give you a call back in the order it was received, allowing the freedom to proceed with your day without staying on hold.
B. Email Support@BLVS.com
Be sure to include/have details ready :
- MAC Address of Product
- A Laptop with TeamViewer
(Or TeamViewer Accessibility) - Company Name
- Sales Order/Reference Number
RMA Process - Akuvox
For a Faster RMA Process:
- Be sure to provide as much documentation on the issue as possible.
- Tech Support requests can be sent to SUPPORT@BLVS.COM
- If you want to speak with someone, we recommend pressing "2" to request a call back.
You will not lose your place in queue, and next available agent will call you back as soon as possible.
For most system design questions your Brooklyn Supply Representative can also assist.
Please utilize your Brooklyn Supply Representative to facilitate further.
Tech Support Capabilities
Tech Support CAN DOs and CANNOTS
TECH SUPPORT CANNOT HELP WITH :
- Creating Credit Orders/Replacement Orders/Replacing Defective Products
- Communication with Property Managers
- End Users (Tech Support can only aid Installers/Integrators)
(Be sure to facilitate any needed RMAs with your designated sales person)
TECH SUPPORT CAN HELP WITH :
- Defective Device Testing
- Trouble Shooting, Identifying Technical Issues
- Device Operating Status (Certify product as broken or working).
Additional Mentions :
- Hikvision Password Reset, Please visit:
- For Camera models starting with NC
NVRs or DVRs starting with NR or AR
Please email : RMA@WINICTECH.COM - For any configuration issues on those systems, please reach out to the manufacturer directly if it is time-sensitive.
Any other questions/inquiries please reach out to INFO@BLVS.COM